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| PTCL Group Collaborates with Evam to Elevate Customer Experience. |
PTCL Group Joins Forces with Evam to Elevate Customer Experiences in Pakistan's Telecommunications Sector
"Leading telecommunications and ICT services provider, PTCL Group (comprising PTCL & Ufone 4G), has partnered with Evam, a prominent Martech platform specializing in real-time, cross-channel customer experiences. This collaboration reaffirms the Group's dedication to delivering top-notch communication services and driving Pakistan's digital transformation forward.
Through this partnership, PTCL Group will introduce innovative customer experiences and products, leveraging Evam's state-of-the-art real-time engine. This advanced technology ensures seamless interactions across digital and telco touchpoints.
Evam will empower the Group's business partners, enabling them to utilize real-time data, profiles, and AI models for superior customer experiences, ultimately enhancing satisfaction, boosting revenues, and fostering customer loyalty. The collaboration will be executed by Evam's professional services team and their exclusive partner for Pakistan, Techfinity.
Jafar Khalid, Group Chief Technology and Information Officer for PTCL & Ufone 4G, expressed optimism about the partnership, emphasizing the focus on tailored customer experiences and lasting relationships.
Evam's CEO, Doruk Mutlu, expressed gratitude for PTCL Group's trust, pledging to exceed their expectations. The collaboration also involves increased investments in Pakistan and the establishment of a local center of excellence with partner Techfinity.
For PTCL Group, this partnership signifies a significant step toward transforming customer experiences, promising seamless, personalized interactions that redefine Pakistan's digital landscape. Together, PTCL Group and Evam are poised to set new standards in customer-centric innovation, both domestically and globally.
